Category Archive
for: ‘Design’

D3 – Designing with Clients

Few months ago, we started experimenting with a new Design workflow that we called D3. D3 stands for Deep Dive Design. Prior to D3, we used a communication-intensive process where we involve clients and users in the input and output of each design iteration: vision, usability metrics, stories, tasks, requirements, brainstorming, sketches, wireframes, and visual designs. The earlier and more frequently we communicated, the better quality designs we got, and the happier clients and users were.

We then thought about raising the communication bar further, and wondered what it would be like to have clients as active participant in the design process. So we decided to invite each client to spend a full week on-site with us. During that week, the client brings marketing, business and engineering team members to our offices and we spend 5-6 hours a day together, working on the following: Read More

Design thinking for startups

During the 2008 web 2.0 expo in San Francisco, I held a round table discussion about design thinking for start-ups. The premise of the discussion was to 1) learn the difference between design (the artifact) and design thinking (the mindset), and 2) to discuss how to integrate best practices for design thinking into the product life-cycle. Start-ups running on shoestring budget cannot typically afford big consulting agencies like IDEO. But that shouldn’t stop them from becoming design-driven, and use the available tools and processes to differentiate through design and user experience. If you’d like to get your company up to speed with design thinking best practices and tools, get in touch with me for an on-site training session.

[Update] This presentation is currently featured on SlideShare’s homepage

[Update 2] I’ve received numerous emails and comments asking about the video for this presentation. I will be delivering a webinar next month that will use this presentation as a guideline to discuss the topics covered, answer the most common questions that I received so far, and dive into some case studies. If you’d like to be notified when the webinar is available, please sign up here.

Client testimonials’ word cloud

During the last startup weekend, a friend pointed me out to a fun tool for creating  typographic word clouds called wordle. Today, I decided to play more with it and I gave it the testimonials that clients left in my LinkedIn profile.

After some tweaking to the fonts and colors, here is what the output looks like:

word-cloud
Click on the image to see it in full resolution.

Delve Networks ranked among the top 50 Most Usable RIAs

Last year I worked with Delve Networks to design their user experience. This week, O’Reilly’s InsideRIA blog mentioned Delve as one of the most usable Rich Internet Applications.

Here is what Theresa Neil thought of the design:

Delve designers realized content creators weren’t interested in navigating through a bunch of screens to accomplish tasks. They have applied the one-screen-per goal philosophy which results in a lot less screens, each with deep interactions. To keep these rich screens from being completely overwhelming they have employed the following patterns: inline editing, dialog overlays, refining search, and progressive disclosure.

This is a very accurate description of our design goals. We were not interested in creating yet another digital asset manager. We studied the tasks that users wanted to perform at every step, and we took a task-centered approach in creating the interface and interaction. One of the unique interaction paradigms in Delve is that each screen contains a component that acts as a bridge to connect it to subsequent screens and tasks. Animated transitions are used to enforce that mental model for the user and keep them in context while taking them to the next part of the interface.

Here is a demo of Delve’s UI in action

Adobe Flash Catalyst – First impressions

Yesterday, Adobe made a pleasant surprise and quietly announced that the Beta version of Flash Catalyst is finally out. I’ve been teased by many presentations over the past few months and I was excited I could finally get my hands on this product and try it out.

In case you don’t know what Catalyst is, it’s an ambitious effort to bridge the gap between design and development workflows. This is a very interesting topic to me as I worked hard with the Expression Blend team from 2004 to 2007 to solve that problem. Blend and Catalyst are very different from each other, and I will not be attempting a comparison here.

I played with Catalyst for a couple of hours yesterday, simulating some workflows for a couple of RIAs that we’ve worked on before, and trying to get some graphics into Flex for a project that we’re currently working on. Read More

How to spot a good designer in an interview

Few weeks ago, one of my friends asked me to help him hire a full time designer for his startup. As it takes a theif to spot a thief, it takes a designer to spot a designer.

There are of course questions that I ask about the person’s background, experience, style and ethics. There are the common questions that I ask in every design interview: describe a product you love, how would you improve it, describe a feature you hate, how would you fix it, etc…

But the one question that helped me spot a bad designer has been the simple request of redesigning something common and simple. Like a pencil.

This is probably one of the trickiest design questions because it doesn’t involve much design. Pencils have been arounds for centuries, and people are very comfortable using them. Is there something wrong with them? I don’t know. But that’s what I’d like the person I am interviewing to ask. This question is mostly about measuring the designer’s ability to ask good questions. The quality and quantity of these questions will help me understand how much the designer wants to understand who he audience is, how they use the product, what they like about it, what they hate about it, how much they are willing to pay for a better pencil, etc…

Design, like many things in life, is about getting over one’s previous experience, learning and conditioning to open one’s mind to different possibilities. When I was at school, I wasn’t taught to ask the right questions, but to find the right answers for the questions I was given. In learning design, I learned that the quality of the answers I am getting depend on the quality of questions I am asking. And that the sooner I reach an answer and I decide that it’s the right one, the more I close up the potential for innovation and creativity in finding the best solution.

Next time you interview a designer, ask them to redesign your favorite product, and listen carefully to the questions that they ask. The more curious they are to learn about you, not just the product, the better chance they have in helping you get your product design done right.

dsc00693_500x375

2008 – A year in review

Last year has been good. It’s been actually good beyond our wildest expectations.
We met great people, worked with amazing startups, and enjoyed designing a wide range of exciting products and services.

Here are some of the highlights of 2008:

  • In January, blist was shown to the public for the first time in Demo 2008.  Blogs raved about the product, its slick user interface and its ease of use, and Kevin Merritt’s presentation became the #1 most watched video on DEMO’s website. It was one of the most fulfilling experiences for us given the amount of work and number of iterations that were put in the product up to that point.
  • In February, we started working with Delve Networks (formerly Pluggd) on their new platform and user interface. We worked with the executive and product teams during 6 months to create user experience roadmaps and innovative UI and interactions. In June, Delve showcased their new user interface which was received with great praise and provided the company with a competitive edge over existing platforms.
  • In February, we also started working with inCampus on the new version of the product. We provided them with strategic design and product planning advice that helped them compete against existing products and win student’s audiences in several universities.
  • In May, we started working with UStream TV on the redesign of their product. UStream is one of the most fun and exciting team to work with. Two months later, UStream released a redesigned homepage, and numerous social and viral features were added to the site.
  • In August, we met with the DocVerse team who told us about their plans to take over the document collaboration world. We loved their vision and charisma so much and committed to helping them realize it. DocVerse was one of the product that we surprised ourselves with the outcome, being one of the most fruitful and elegant projects we’ve worked on so far.
  • Finally, in September, we started working with Stuart Skorman and his team to bring the ClerkDogs vision to reality, solving many conceptual and visual challenges and accelerating the product release, which was raved about in the press and blogosphere.

At the end of the year, we realized that we worked on a social mainstream database, a media publishing platform, a social commerce application, a web streaming site,  a document collaboration software, and a movie recommendation engine.

That’s a handful of diverse projects that we never imagined working on in just one year. And we learned a lot from working with driven, positive entrepreneurs who want to change the world. Their charisma has been a constant inspiration to us, and their attitude towards problem solving always reminded us why we are doing this in the first place.

But what we learned the most, is that no matter what we are designing, the goal is the same: to empower people to do more than what they imagined themselves capable of doing in the first place. To make them unleash their creativity and enjoy some blissful moments of flow. To create extensions of their minds that enable them to express themselves and connect with others.

That’s the power of good design. And that’s what we strive for in every moment.

Don’t be a wimp

In Non-Designer Design Handbook, Robin Williams gives a very valuable advice on design (and life). I quote:

Don’t be a wimp

Don’t be afraid to create your Design (or your Life) with plenty of blank space-it’s rest for the eyes (and the Soul),

Don’t be afraid to be asymmetrical, to uncenter your format – it often makes the effect stronger.

It’s okay to do the unexpected.

Don’t be afraid to make words very large or very small; don’t be afraid to speak loudly or to speak in a whisper. Both can be effective in the right situation.
Don’t be afraid to make your graphics very bold or very minimal, as long
as the result complements or reinforces your design or your attitude.

Is your product a “hot chick”?

Back when I was a research assistant at the Human Computer Interaction Lab in Maryland, a very interesting study was carried by Kent Norman on the acts of rage against computers. Kent surveyed people and asked them to “vent” their feelings and frustrations with their computers and software. The results showed that people screamed, swore, hit, and even killed their machines out of frustration and anger. For a full flavor of the acts of violence, follow the link to the full study below.

What was particularly interesting to me was the difference in opinions between Mac users and Windows users: Windows users blamed Microsoft for anything that goes wrong with their PC, even when it’s not Microsoft’s fault. On the other hand, Mac users forgave Apple even when it’s Apple’s fault. Back then, I wasn’t a Mac user (I’ve been a faithful PC user until Vista came out), so I grabbed a friend of mine who owned a Mac and asked him: “What’s so special about the Mac that makes you more forgiving?”.

“You know when you are driving back home through the rush hour traffic, after a long day at work, and your car suddenly gets rear ended by another driver. You stop your car, you go down and you’re ready to yell and fight with the other driver. And the other person gets off the car, and it’s this really hot chick, beautiful, well dressed, smiling at you with innocence and kindly apologizing. You can’t help but to smile back, tell her that it’s no big deal, get back in your car and drive back home. It may actually put you in a good mood that such a beautiful person has been nice to you today. That’s how I feel about my Mac!”

This person’s answer revealed to me the importance of a product’s look and behavior to users. It may even eclipse in importance its ability to function properly, or give users all what they need. We are mostly emotional creatures, and we like those who treat us well. Next time your product displays an error message, make sure it smiles, it apologizes, and qualifies as a hot chick.

Related links:

Page 2 of 2«12
Subscribe (RSS , Email)
You should follow me on Twitter

Read in another language

    Translate to:

About Me



I am an entrepreneur, startup advisor, and user experience designer. Over the past three years, I've designed and helped launch more than a dozen startups, including DocVerse (Acquired by Google), Delve Networks (Acquired by LimeLight networks), TalentSpring (acquired by TalentTech), SideReel (acquired by Rovi), UStream, blist, and several others.
My latest product, Keynotopia, was launched in 3 hours, with a $47.50 budget, and had its first paying customer in the first 10 minutes.
Previously featured on Inc magazine, Entrepreneur magazine, Smashing Magazine, Swiss Miss, and the unofficial apple weblog.


Try My Latest Product

Latest Tweets

  • "The man who knows how will always have a job. The man who also knows why will always be his boss. ” - Ralph Waldo Emerson