Monthly Archive
for: ‘February, 2010’

Customer Development Hacked: How to find and interview 10,000 customers in one day

Posted Feb 24 2010 by Amir in All, featured with 1 Comment

If you’re creating a new product, a question might be lingering in your mind: How do you find the right customers to interview?

Here is one of the traditional methods for conducting customer interviews:

1. Make an educated guess about your target audience’s demographics

2. Look in your contact list and social network for people who might match your criteria

3. Create an online survey and send them to these people. (better, ask them for a phone interview)

4. Ask for more recommendations and introductions.

The biggest flaw with this method is the assumption that your contacts provide a valid sample of your target audience; At best, you might get few answers that help you refine your questions, and your criteria for interviewing future, and at worst, you might end up believing the wrong answers because they happen to support your idea.

So what’s a better strategy?

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My four steps to the epiphany: Lessons learned from creating a minimally viable research product

Posted Feb 17 2010 by Amir in Business, Design, featured with 13 Comments

In the summer of 2004, I had my first entrepreneurship experience in an unlikely place. I was still working on my PhD, when I received an invitation to spend the summer at Microsoft Research. Some of the finest researchers there have been working my topic of interest, and I was eager to see what they’d been working on, and to contribute to it. So I took the blue pill.

After the first day orientation, I went to my mentor’s office to find out which project I’d be working on. When I sat across the desk, he peeked at me through the stacks of research papers and notes, and said with a big smile: “Well, here you are. You’ve got 12 weeks to spend with us, so come up with something useful and exciting!” I looked at him waiting for a specific task, and he proceeded ” You’ve got access to hundreds of researchers and thousands of employees. Make good use of it. Good luck!”. He then introduced me to the rest of the team members, and showed me the way to my office where I would spend the next 12 weeks coming up with the next big thing. Or at least, that’s how I felt back then.

On the following morning, other interns were already printing out research papers, looking at source code, and discussing tasks among their teams.  I didn’t even know where to start. I was scared and excited.

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